MNYAKIN, M. Applications of Natural Language Processing in Customer Satisfaction in Telecommunication Industry. Sage Science Review of Applied Machine Learning , [S. l.], v. 2, n. 2, p. 16–23, 2019. Disponível em: https://journals.sagescience.org/index.php/ssraml/article/view/27. Acesso em: 6 jul. 2024.